Please note that we don't cover return shipping costs at this time

We only replace items if they are the wrong size, defective or damaged.

If you need to exchange it for the same item, please send us an email
at customerservice@buyability.co.za with the subject [Exchange goods -
Items Purchase – Your Full Name and date of purchase].

Please include your full contact details as well as your reason for
the exchange. Based on the approved process being followed to obtain the
exchange request, we will require the items to be shipped back to us
within the 7 calendar days with the item being unused, in the same
condition that it was received and it is in its original packaging.

We strive for the highest quality of the products we sell. We want
you to be happy with your purchase. If you are not completely satisfied,
you can return the product to us. We strive for world-class customer
service so all returns are subject to the terms and conditions listed
below.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Our returns policy is strictly 7 days consecutive days. If 7 calendar
days have elapsed since you received the item, unfortunately, we can’t
offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging.

Several types of goods are exempt from being returned. Such as, but
not limited to, intimate wear; underwear or Lingerie; as well as
swimwear (like costumes).

Additional non-returnable and non-refundable items:

Gift cards

To complete your return, please contact
customerservice@buyability.co.za with the subject [Return - Items
Purchase – Your Full Name and date of purchase].

Please include your full contact details as well as your reason for
return, preferred outcome (exchange or refund request) and our customer
service team will be in contact to walk you through the returns process
or advise you further.

Based on the approved process being followed to return the item, we
will require the item(s) to be shipped back to us within the 7 calendar
days with the item being unused, in the same condition that it was
received and in its original packaging.

To complete your refund request, please contact
customerservice@buyability.co.za with the subject [Refund - Items
Purchase – Your Full Name and date of purchase].

Based on the approved process being followed to obtain the refund, we
will require the items to be shipped back to us within the 7 calendar
days with the item being unused, in the same condition that it was
received and in its original packaging.

When your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a
credit will automatically be applied to your credit card or original
method of payment, within 7 – 14 working days.

Shipping/ delivery costs will not be refunded.

Refunds are only applicable to the approved returned product items received. 

A notice of confirmation will be sent to you notifying you that the refund has been processed.

Late or missing refunds (if applicable) If you haven’t received a
refund yet, first check your bank account again. Then contact your
credit card company, it may take some time before your refund is
officially posted.

Next, contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund
yet, please contact us at customerservice@buyability.co.za

We want you to be happy with your purchase however when it comes to
personalised items (where you have supplied your own design or perhaps
altered/ added custom text to one of our designs), it becomes very
difficult to accept return items as we cannot re-sell the item.

We, therefore, please urge all clients to request a size chart for
Shirt and Hoodie size confirmation prior to the order, so that custom
orders are a suitable fit.

Return Policy on Personalised and Customized:

• We cannot accept returns or exchanges for any Custom or Personalized
  printed items unless the products are damaged or defective upon
  arrival.
• If there is a misspelling or error in the printed design, due to a mistake by BuyAbility we will allow the return or exchange.
• Cancellation of personalised orders that have already been sent for
  production, where the personalisation process has already been
  completed, you will only be offered a 50% refund.